Payment Policy

Effective Date: April 13, 2026

Website: https://ekovegan.com

At EKOvegan, we are committed to providing a secure, seamless, and transparent shopping experience. To ensure the highest level of security for your financial information, we process all transactions through Shopify Payments and other trusted global payment gateways.

1. ACCEPTED PAYMENT METHODS

We accept a wide variety of payment options to ensure convenience for our global customers:

  • Credit & Debit Cards: Visa, Mastercard, American Express (AMEX), Discover, JCB, and Diners Club.
  • Digital Wallets & Express Checkout: Apple Pay, Google Pay, and Shop Pay.
  • PayPal: You can choose to pay via your PayPal balance or linked bank account/card through the PayPal gateway.

All orders are charged at the time of purchase.

2. PAYMENT SECURITY

Your data security is our top priority. We use industry-leading technology to protect your information:

  • SSL Encryption: Our website uses 128-bit Secure Sockets Layer (SSL) technology to encrypt your personal and payment data during transmission.
  • PCI Compliance: Our payment processing system is certified Level 1 PCI-DSS compliant, adhering to the strictest security standards set by the Payment Card Industry.
  • Data Protection: EKOvegan does not store your credit card numbers or sensitive CVV codes on our servers. All processing is handled securely by Shopify’s encrypted infrastructure.

3. TRANSACTION CURRENCY

  • All prices displayed on our store and all transactions are processed in U.S. Dollars (USD).
  • If you are purchasing from outside the United States, your bank or card issuer may apply currency conversion rates and international transaction fees. Please consult your financial institution for details.

4. TROUBLESHOOTING FAILED PAYMENTS

If your transaction is declined or cannot be completed, please check the following:

  1. Card Information: Ensure the card number, expiration date, and CVV code are entered correctly.
  2. Billing Address: Ensure the billing address matches the information on file with your bank.
  3. Bank Restrictions: Some banks block international or high-value online transactions. You may need to contact your bank to authorize the payment.

If you continue to experience issues, please contact our support team at support@ekovegan.com for assistance.

5. CONTACT INFORMATION

For any questions regarding payments, billing, or refunds, please reach out to us:

  1. Email: support@ekovegan.com
  2. Address: 1540 Silver Ln, Carter Lake, IA 51510, United States
  3. Service Hours: Monday–Saturday, 9:00 AM–5:00 PM (GMT-06:00) Central Standard Time (Chicago)